Terms and Policies
Your item can be returned within 30 days or if damaged in shipping.
We have very few returns as great care is given to the quality and craftsmanship of our made-to-order products. Attention to detail in design, materials and construction is always forefront. Each item to be shipped is carefully inspected before leaving our facility. Please be sure to do the same when you receive your purchase.
From time to time, shipping errors or damage do occur. If you notice a problem of this type, please tell us. We will strive to make it right.
If for any other reason, you are not satisfied with your purchase, within 30 days of delivery we will provide a refund. However since your product was custom printed (and framed, if you chose that option), we are not able to re-sell it. Therefore, a charge of 15% return fee for all unframed prints, and 30% for framed, will apply.
For all returns, please email us at firstname.lastname@example.org or call Customer Service toll free (877) 679-6099 within 7 days of delivery. Before returning an item, you must obtain authorization. This allows our customer service team to provide you with proper instructions as well as updating your order record.
Upon return, your merchandise will be inspected. Exchanges, credits and refunds issued will be for the item purchase price, less any return fee, only. Shipping charges are nonrefundable.